Support
Get your question into the right hands faster.
Whether you need help with account access, moderation, manufacturer tools, imports, or API planning, a clear request usually leads to a faster answer.
Choose a path
Start with the area that matches your issue
These pages answer common questions and also help you frame the kind of support request you may need to send.
Account and moderation help
Use this path for login trouble, appeals, suspicious activity, moderation questions, or account access issues.
Manufacturer and import help
Start here for manufacturer verification, machine imports, catalog questions, and team-access issues.
API and integration questions
Use this path when you are planning an integration, need API guidance, or want to discuss supported access.
What to include
- A short summary of the problem
- The exact page URL if one is available
- The steps that led to the issue
- The machine, material, or manufacturer involved if relevant
- Your browser, device, or any setup detail that seems related
Good reasons to reach out
- You cannot sign in or access the right account
- You are stuck in a broken flow or missing an expected page
- You need help with manufacturer verification or imports
- You have a moderation, appeals, or safety concern
- You are planning an integration and need guidance
Need a broader starting point?
The Help Center pulls together the main policies, guides, and support-adjacent resources in one place.